Legal notice
This Privacy Policy describes how Mock Awards ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from www.mockawards.com (the "Site").
INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site.
When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers processed securely through our payment provider), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW WE USE YOUR INFORMATION
We use the Order Information we collect to:
- Process and fulfill your order, including sending you confirmation emails and order updates
- Communicate with you about your personalized product (design approvals, production updates)
- Screen orders for potential risk or fraud
- Provide you with customer service
We use Device Information to:
- Improve and optimize the Site
- Understand how visitors use the Site
SHARING YOUR INFORMATION
We share your Personal Information with third parties only to help us operate and improve our services:
Shopify — We use Shopify to power our online store. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify's privacy policy is available at https://www.shopify.com/legal/privacy.
Payment Processors — When you purchase through our Site, your payment card information is processed securely by our payment provider. We do not store your full card details on our servers.
Shipping Carriers — We share your name and delivery address with the carrier responsible for shipping your order.
We do not sell your personal information to third parties.
EMAIL MARKETING
With your permission, we may send you emails about our store, new products, and other updates. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us at the address below.
YOUR RIGHTS
If you are a resident of the European Economic Area or California, you have the right to access the personal information we hold about you, and to request that your personal information be corrected, updated, or deleted. To exercise this right, contact us through our contact page at www.mockawards.com/pages/contact.
COOKIES
We use cookies to help remember and process items in your shopping cart and understand website traffic. You can choose to disable cookies through your browser settings; however, this may affect some features of the Site.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date above.
CONTACT US
For questions about this privacy policy or your personal data, please contact us at:
www.mockawards.com/pages/contact